about Marmalady's
customer service

Customer Service

Email or write to Marmalady’s, 6435 N.E. 25th Avenue, Portland, Oregon 97211 – Shipment will be sent upon receipt of payment, credit card or check. Please do not send cash through the mail. Returned checks will incur a $25.00 handling fee.

Privacy: Be reassured, we respect your privacy and will not share any personal information.

Payment Options: You may buy online using your credit card, or to pay by check by contacting us directly.

Shipping: Orders will be shipped USPS ground, unless otherwise specified.

  • Shipping costs inside the US are as follows: $1-$10 is $2.00, $10.01-$20 is $4.00, $20.01 to $25. is $6.00, $25.01 and above is $7
  • Shipping costs outside of the US, please contact us directly by email or phone. Due to the high costs of shipping internationally, we can only ship sewing patterns and tea cozies outside of the United States.
  • Additional charge for Priority Mail, Alaska &
    Hawaii, and Express Shipping
  • All shipments are sent within 48 hours unless
    otherwise notified

Damaged Goods: Credit for damaged goods will be issued only if reported within 7 days of receipt. Please check your shipment immediately upon arrival.

Returns and Customer Service: Call 503-236-8396 or email: Calls or emails will be responded to within 24 hours.


© 2003 - 2015 Marmalady's   |   6435 NE 25th Ave, Portland, Or 97211   |   503.236.8396   |